Close account

You can request deletion of your Mercii Money account and associated personal data here. We’ll verify ownership and confirm by email once it’s completed.

Request deletion via email: support@merciimoney.com

*No login required
*We verify by email (send request from registered email)
*Typical timeline 2 working days

What will be deleted

* Account profile (name, contact details, preferences)
* Saved recipients/beneficiaries
* Devices and session history
* Marketing preferences and analytics identifiers
* In-app chat history (where applicable)
You will lose access to the app, statements, and any saved details once deletion is completed.

What we may retain (legal & AML)

As a UK-based financial service, we must retain certain records for anti-money laundering (AML) and regulatory purposes (e.g., up to 5 years after the relationship or a transaction ends). This can include:

* KYC/KYB documents and verification results
* Transaction records and payout details
* Fraud-prevention and sanctions-screening logs
* Records needed to establish, exercise, or defend legal claims

These records are restricted and used only for compliance and legal obligations. When the retention period ends, we delete or anonymise them.

Before you request deletion

* Download any statements or receipts you need.
* Ensure all transfers are completed and there are no negative balances or chargebacks.
* Cancel scheduled transfers and remove saved payment methods.

How verification works

To protect your account, we’ll confirm ownership using one or more of:
* A verification link or OTP sent to your registered email
* Additional KYC checks if required

Need help?

If you have questions or can’t access your registered email, contact support@merciimoney.com and we’ll help verify ownership another way.