Terms & Conditions

Preamble

Welcome to our Platform. We provide a money transfer and remittance service to help you send money abroad securely, quickly, and in compliance with applicable laws. Our services are available via our website located at merciimoney.com and the Mercii Money mobile app (jointly referred to as the "Platform"). The Platform and Services are owned and operated by Mercii Money Ltd (registered in England & Wales), trading as Mercii Money, with its registered office at: 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ Please read the following Terms & Conditions carefully. By using our Platform, you agree to comply with and be bound by these Terms. If you do not agree, you must not use our Services.

Eligibility

To use our Services, you must: 1. Be at least 18 years old. 2. Register for an account in accordance with the instructions on our Platform. 3. Reside in the United Kingdom (UK) or European Economic Area (EEA), and be physically present in the UK or EEA when completing transactions (unless temporarily travelling outside). 4. Not have been previously suspended or removed from our Services. 5. Not be in breach of any of these Terms. 6. Not be a holder of a blocked, suspended, or previously closed account with us. 7. Reside in a country where we provide Services.

Our Services

Mercii Money provides money transfer and remittance services that enable you to send money abroad to designated recipients. Our Services may include: - Sending money abroad. - Foreign currency conversion related to remittance transactions. - Providing transaction history and receipts for your transfers. We do not provide services unrelated to money transfer (e.g., investment products, debit cards, insurance, or crypto services). Funds received for onward transfer are safeguarded in accordance with UK Financial Conduct Authority (FCA) requirements and are not covered by the Financial Services Compensation Scheme (FSCS).

Access to the Services

You must have internet access and a compatible device to use our Platform. - You are responsible for any equipment and fees required for access (e.g., internet charges). - You must only access our Services through the authorised interfaces we provide.

Security

You are responsible for maintaining the security of your account. - You must immediately notify us of any unauthorised access or suspected breach. - We will not be liable for losses caused by your failure to maintain security of your account.

Services Use Restrictions

You may use our Services only for lawful money transfer purposes. You must not use our Platform or Services for: - Fraudulent, illegal, or unauthorised activities. - Money laundering or terrorism financing. - Transactions involving restricted goods or services (e.g., drugs, arms, pornography, unlicensed financial services, etc.). - Transactions prohibited under UK or international sanctions. We reserve the right to suspend or terminate your account and report to law enforcement if we suspect misuse.

Fees and Payment

Our Services may be subject to fees (service charges, FX margins, or commission). - Fees will be disclosed before you confirm a transaction. - Payment for transfers must be made through the authorised methods we provide (e.g., bank transfer, card, or open banking).

Transaction Execution & Refunds

A transaction is considered successful once funds have been received by the beneficiary’s account or wallet operator. - A transaction is considered unsuccessful if funds are not delivered to the beneficiary and are returned. In such cases, we will refund the amount received from you, minus applicable fees. - Refunds are not provided for successful transactions under any circumstances.

Limitation of Liability

Our Services are provided on an “as is” and “as available” basis. - While we strive to provide reliable services, we do not guarantee uninterrupted or error-free operations. - We are not responsible for losses caused by: * Delays outside our control (e.g., banking networks, correspondent banks). * Exchange rate fluctuations. * Incorrect details provided by you. - Our liability is limited to the amount of fees you have paid to us for the relevant transaction.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of London, UK.

Contact Us

Mercii Money Ltd (trading as Mercii Money) Registered office: 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ Email: support@merciimoney.com